Shipping Policy.
This Shipping Policy explains how Selvrina™ handles order processing, fulfillment, shipping information, tracking, delivery-address requests, shipping delays, split shipments and delivery-related concerns.
Preparing Your Selvrina™ Order
Order processing may begin after payment has been successfully authorized or otherwise confirmed by the applicable payment system.
Processing time may vary depending on the product, order status, inventory availability, fulfillment requirements and other operational circumstances.
Where order-specific processing or shipping information is provided during checkout, in an order confirmation or in subsequent order communications, please refer to that information for your purchase.
Ceramic products require careful preparation
Selvrina™ products are ceramic objects. Packaging and fulfillment arrangements may therefore take into account product shape, dimensions and protection requirements appropriate to the applicable order.
Shipping Within the United States
The United States is the primary sales market for Selvrina™.
Available shipping information and applicable delivery details may be presented during checkout or after an order has been placed.
Delivery estimates, when provided, should be treated as estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Shipping Methods & Charges
Available shipping methods, applicable shipping charges and available delivery information are shown during checkout where supported.
Available options may depend on:
- Delivery destination.
- Product dimensions and weight.
- Order value.
- Package requirements.
- Inventory and fulfillment arrangements.
- Carrier availability.
Fulfillment Locations
Orders may be fulfilled through warehouses, logistics partners or fulfillment facilities selected according to inventory and operational requirements.
The registered business address associated with Selvrina™ is not necessarily the location from which an order is shipped.
The registered business address identifies the legal business associated with Selvrina™. It should not automatically be treated as a warehouse, shipping origin or fulfillment facility.
Tracking Information
When shipment tracking is available, tracking information may be provided after the order has been dispatched.
Carrier systems may require time to display the first scan or the latest transit update.
Temporary gaps between tracking updates do not necessarily mean that a parcel has stopped moving.
Please Provide an Accurate Shipping Address
Customers are responsible for entering a complete and accurate delivery address during checkout.
If you notice an address error, please contact Selvrina™ customer support as soon as possible.
We will make reasonable efforts to review an address-change request. However, changes may no longer be possible after an order has progressed through processing, packaging or carrier transfer.
Circumstances That Can Affect Delivery
Shipping or delivery may be affected by circumstances outside our reasonable control, including:
- Carrier congestion.
- Severe weather.
- Transportation disruption.
- Public holidays.
- Security events.
- Customs procedures where applicable.
- Natural events.
- Other logistics or carrier circumstances.
If your shipment appears unusually delayed, contact customer support with your order number and available tracking information.
Multiple Packages
Products from the same order may occasionally be shipped separately.
This may occur because of inventory location, ceramic packaging requirements, package dimensions or fulfillment arrangements.
Separate tracking details may be provided for individual packages where available.
Damaged, Incorrect or Incomplete Delivery
Because Selvrina™ products are ceramic, please inspect the item and packaging after delivery.
If a ceramic item arrives damaged, the wrong item is received or a shipment appears incomplete, please contact customer support promptly.
When appropriate, please provide:
- Your order number.
- Clear photographs of the ceramic item.
- Photographs of the shipping package.
- A photograph of the shipping label.
- A clear description of the issue.
Tracking Shows Delivered but the Package Is Missing
If carrier tracking shows a shipment as delivered but you cannot locate it, first check:
- The delivery area around the address.
- Household members.
- Building reception or management.
- Parcel lockers.
- Nearby secure delivery locations.
- Carrier delivery notes.
If the parcel remains missing, contact the carrier and Selvrina™ customer support.
Orders Outside the United States
The United States is the primary sales country for Selvrina™.
Where international shipping is made available during checkout, availability, shipping charges and delivery information may vary by destination.
International shipments may also be subject to customs processing, local import requirements, duties, taxes or government charges depending on the destination.
Questions About Your Shipment?
For shipping, tracking or delivery-related assistance, contact Selvrina™ customer support at service@selvrina.com .
Please include your order number whenever possible.
service@selvrina.com
Recommended for tracking, damaged-item photographs and detailed delivery questions.
Within 24 Hours
Selvrina™ customer support aims to respond to customer inquiries within 24 hours.
The registered business address is not automatically a warehouse, fulfillment center or return destination. Please contact Selvrina™ customer support before sending merchandise back.
Official Selvrina™ Details
Official brand, legal company and customer-support information associated with Selvrina™.
Thoughtfully prepared from checkout to delivery.
Selvrina™ aims to provide clear shipping information while giving our artistic ceramic pieces the careful handling they require throughout the order journey.