Depending on how you interact with Selvrina™, we may collect or process:

• Contact information such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information, including order number, products purchased, transaction status and shipping information.
• Customer-account information if account functionality is used.
• Information you provide when contacting customer support.
• Device and website-use information, such as IP address, browser type, device type, cookie identifiers, referring pages and website interactions.
• Marketing preferences and interactions with advertising or promotional communications.
• Payment-related information required by applicable payment providers to authorize and complete transactions.

Selvrina™ does not ask customers to send complete payment-card details through ordinary customer-support email.

Personal information may be collected:

• Directly from you when you place an order, submit information or contact customer support.
• Automatically through cookies, pixels, scripts, server logs, APIs, local storage and similar technologies where applicable.
• From payment providers, fulfillment providers, shipping carriers and other services involved in processing your order.
• From analytics, advertising, attribution or marketing providers where those services are enabled.

Personal information may be used to:

• Process, verify, fulfill and deliver orders.
• Send order-related and service communications.
• Provide customer support.
• Review return, refund, transaction and payment-related requests.
• Help detect fraud, misuse and security incidents.
• Operate, troubleshoot, analyze and improve selvrina.com.
• Measure advertising and marketing performance where permitted.
• Provide marketing or advertising where permitted and subject to applicable choices.
• Meet applicable legal, tax, accounting, regulatory and recordkeeping obligations.

Selvrina.com and services supporting our store may use cookies, pixels, APIs, scripts, local storage, logs and similar technologies.

These technologies may support website functionality, checkout, cart operation, preferences, security, fraud prevention, analytics, attribution and advertising where applicable.

Some technologies may be necessary for the website to function. Other technologies may be subject to consent or opt-out requirements depending on location and applicable law.

Selvrina™ may work with AppLovin Corporation ("AppLovin") as a third-party advertising, measurement, attribution, analytics and campaign-optimization provider where AppLovin services are enabled.

Depending on the technologies enabled, information may be processed through pixels, cookies, APIs, scripts, identifiers and similar technologies.

This may include device or browser information, IP address, website-interaction information and e-commerce events, depending on configuration, applicable permissions, privacy choices and applicable law.

Where required by applicable law, Selvrina™ intends to provide appropriate notice and obtain required permissions before non-essential advertising technologies process personal information.

Where AppLovin pixels, cookies, APIs, scripts or comparable integrations are enabled, relevant cookie or privacy controls may be used as required to collect and respect applicable choices.

Depending on where you live, you may have choices relating to non-essential cookies, targeted advertising or certain data-sharing activities as defined under applicable law.

Where available, cookie or privacy controls may be used to manage applicable choices.

Browser, device, operating-system or Global Privacy Control settings may also communicate certain privacy choices where recognized by applicable law.

Personal information may be disclosed to service providers where reasonably necessary, including:

• Website and commerce providers.
• Payment processors and payment services.
• Fulfillment, logistics and shipping providers.
• Customer-support service providers.
• Analytics, security and fraud-prevention providers.
• Advertising, attribution and marketing providers where enabled.
• Professional advisers and legal authorities where reasonably required.

Payment providers may process information required to authorize, secure and complete transactions.

Information required for fraud prevention, authentication, billing or transaction review may also be processed by applicable financial or payment-service providers.

Order, contact, shipping and delivery information may be shared with providers involved in processing, fulfillment, shipping, tracking and customer service.

Only information reasonably necessary for those services should be used for the applicable purpose.

Website interaction information may be analyzed to understand store performance, customer navigation, technical issues, security and general shopping behavior.

This information may help us improve the usability and operation of selvrina.com.

Where permitted, contact information may be used to send promotional or marketing communications.

Where required, marketing communications are subject to applicable consent, unsubscribe and privacy-choice requirements.

Where you contact us regarding a return, refund or damaged product, we may process information relating to the order, item, photographs, correspondence and transaction status.

Please contact Selvrina™ customer support before sending merchandise back.

The registered business address listed below should not automatically be treated as a return address. Return instructions will be provided when applicable.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

These purposes may include order fulfillment, customer support, accounting, tax requirements, fraud prevention, returns, refunds, dispute handling, legal compliance and business administration.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

Reasonable administrative, technical and organizational measures may be used to help protect personal information.

However, no method of internet transmission, electronic storage or online payment processing can be guaranteed to be completely secure.

Selvrina™ does not intend to use AppLovin advertising services to intentionally transmit sensitive personal information or protected health information for advertising purposes.

We also do not intend to configure advertising events specifically to contain sensitive personal information.

Selvrina™ is a general consumer ceramic kitchenware store and is not directed to children under 13.

We do not knowingly seek to collect personal information from children through our store.

If you believe a child has improperly provided personal information, please contact us.

Our company, commerce providers, payment providers, advertising providers, fulfillment providers and other service providers may operate in different jurisdictions.

Personal information may therefore be processed in countries other than the country in which you live.

Where required, lawful measures may be used to support cross-border processing.

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request portability of certain information.
• Object to or restrict certain processing where applicable.
• Withdraw consent where processing relies on consent.
• Opt out of certain targeted advertising, sale or sharing activities where applicable law provides such rights.

These rights may be subject to legal exceptions, verification requirements and jurisdiction-specific rules.

To submit a privacy request, email service@selvrina.com .

Please describe your request and provide enough information for us to identify the relevant account, order or communication.

Reasonable information may be requested to verify identity before certain requests can be completed.

Selvrina.com may interact with websites, platforms or services operated by independent third parties.

Those services may have their own privacy policies and legal obligations.

We encourage customers to review relevant third-party privacy information when using those services.

We may update this Privacy Policy to reflect changes in our operations, technology, providers, advertising integrations, security practices or applicable requirements.

The revised Privacy Policy will be posted on this page.

Last updated: September 30, 2026.

For privacy questions or requests:

Email: service@selvrina.com
Phone: +86 162-1186-0760

Our customer-support team aims to respond to customer inquiries within 24 hours.