Payment & Security.
Information about payment methods, transaction authorization, billing, checkout review, payment security and refund-related payment handling when shopping with Selvrina™.
Available Payment Methods
The payment methods currently available for your Selvrina™ transaction are displayed during checkout.
Payment-method availability may vary depending on your location, device, currency, order information and the payment services presented during checkout.
Use the methods shown at checkout
Only payment methods currently available for your transaction should be treated as available payment options.
Options may vary
Payment options can differ based on location, device, transaction details and payment-provider availability.
Payment Authorization & Verification
A Selvrina™ order may require successful payment authorization before order processing can proceed.
Banks and payment providers may apply authentication requirements, fraud-prevention checks, transaction limits or other verification procedures.
These processes may be controlled by the relevant bank, card issuer or payment provider.
Protecting Payment Information
Payment transactions are handled through the checkout systems and applicable payment providers used by the Selvrina™ store.
Security measures may be used to help protect transaction information and reduce unauthorized payment activity.
Selvrina™ will not request sensitive payment credentials by ordinary email
Do not send complete payment-card numbers, card security codes, online-banking passwords or other highly sensitive payment credentials to service@selvrina.com through ordinary email.
Review Your Final Order Total
Before payment is submitted, your checkout experience should display the applicable product prices, shipping charges, discounts, taxes where applicable, and final order total.
Please review the ceramic products, quantities, shipping information and final amount carefully before completing your order.
Currency Information
Selvrina™ primarily serves customers in the United States.
Please review the currency clearly displayed while shopping and during checkout before completing payment.
If your payment account uses a different currency, your bank or payment provider may perform currency conversion and may apply its own exchange rate or related charges.
Please Provide Accurate Billing Details
Customers are responsible for entering accurate billing information during checkout.
Incorrect or incomplete billing details may result in payment failure, authorization problems, additional verification or transaction review.
Declined or Unsuccessful Transactions
A transaction may be unsuccessful for several reasons, including incorrect billing information, insufficient available funds, card restrictions, authentication requirements, transaction-security checks or a decision by the relevant bank or payment provider.
If a payment is declined, please review the information entered and contact your financial institution or payment provider when appropriate.
Temporary Payment Holds
A bank or payment provider may place a temporary authorization hold during a payment attempt.
If the transaction is not completed, the timing for releasing the hold is generally controlled by the bank, card issuer or payment provider responsible for the transaction.
Fraud Prevention & Security Review
Transactions may be reviewed when there are concerns relating to unauthorized payment activity, inconsistent order information, unusual transaction patterns or other security indicators.
Where reasonably necessary, additional information may be requested to help verify an order or transaction.
Payment Confirmation & Order Processing
Order processing may begin after payment has been successfully authorized or otherwise confirmed by the applicable payment system.
Processing and shipping timing can depend on the applicable order. Please refer to the order information and shipping details provided during or after checkout.
Refund Payment Handling
Where a refund is approved, it may generally be returned through the original payment method where technically available.
Processing time can depend on the payment provider, card issuer, bank and circumstances associated with the transaction.
If you have a question about a refund, contact Selvrina™ customer support and include your order number whenever possible.
After a refund has been processed, your bank, card issuer or payment provider may require additional time before the credit appears in your account.
Payment Information & Privacy
Payment providers, transaction-security services and other applicable service providers may process information required to authorize, secure and complete a transaction.
If you have a privacy-related or personal-information question, contact Selvrina™ at service@selvrina.com .
Need Help with a Payment?
If you have a question about payment, billing, an unsuccessful transaction or a refund-related payment issue, contact Selvrina™ customer support.
service@selvrina.com
Recommended for detailed order and payment questions.
Within 24 Hours
Our customer-support team aims to respond to customer inquiries within 24 hours.
Official Selvrina™ details
Official brand, legal company and customer-support information associated with Selvrina™.
Clear payment information for a considered Selvrina™ experience.
Review your order carefully before checkout. If you have a question about payment, billing or an existing order, contact our customer-support team and include your order number whenever possible.